Advice & help on tap when you need it.
Got a problem with your computer? Maybe you have clicked on something you are not sure about? Perhaps your computer has slowed down unexpectedly, is showing strange errors, or you want to know, “is this email genuine”?
You just need some quick professional computer advice, so you need our Remote Support Package. This provides technical assistance by website, phone, email, text and if required we can link our system to your computer using our secure remote desktop software and you can demonstrate the problem to us.
If we can we will fix the problem there and then. For those more serious faults that require workshop bench repairs we have a modern fully equipped workshop located in Danby Wiske.
Remote Support member benefits include a member’s area on our website where all the latest information can be found, member emails alerting of specific problems and IT advice, plus for bench repairs a healthy discount off our normal labour charges. All this is for a small monthly payment.
Contact us for full details of these packages, or if you would like to discuss a bespoke package for a business office environment.
Ask us about our managed antivirus package, which alerts us if you have a virus on your computer. Or our sophisticated managed Wi-Fi packages for larger homes and small business.
Of course we still offer traditional pay as you go support for non members. Just phone or email us for help.