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Remote Support  01609 748 625

Remote Support Package

Stress-free computing in 2018 is here!

From just £9.99 per month (min 12-month term)

What is the Remote Support Package?

  • A fast, friendly, professional response to your general everyday computer problems, for peace of mind knowing you have ready access to help so you can enjoy your home computing
  • Includes help with your iPad or Android devices
  • An annual remote computer health check
  • A fast response to allow you to complete your task
  • 20% labour discount on repairs or home visits

How to get support

Telephone the workshop 01609 748 625 Email request
Website Text message 07984 098 446

What happens next?

An engineer advises you via telephone, email or text. If necessary a secure connection can be made to your computer. Remote Support can then be used to take control and fix the problem.

Examples of customer problems covered

My computer is slow My antivirus has run out
I can’t find my photos My antivirus has run out
I can’t print My documents are muddled up
I can’t get on my email My desktops gone funny!
I can’t get on to Google I can’t get on to my accounts!

What is not covered?

An engineer visit to your home** More serious virus attacks that prevent Remote Access**
Any replacement/upgrade parts or software (excluding warranty items) for example a replacement hard drive Complex faults requiring workshop repairs, for example a reload of Windows or hardware upgrade**

These features however are included in the Gold Support Package**

Remote Support Package info